Shipping policy
Last updated: January 3, 2024
Thank you for shopping at www.curvesandsway.com (the "Website"). Please read the following Shipping Policy carefully to understand our shipping practices.
1. Shipping Destinations
We currently ship to Africa, Asia, Europe, North America, Oceania, and South America. If your location is not included in our shipping destinations, please contact us at curvesandsway@gmail.com for further assistance.
2. Processing Time
Orders are typically processed within 1 - 15 business days after payment is received. Processing time may vary during peak seasons or promotional periods.
3. Shipping Methods
We offer the following shipping methods:
a. Standard Shipping
Estimated delivery time: 1-15 business days; Cost: Varies depending on shipping destination.
b. Express Shipping
Estimated delivery time: 2-8 business days; Cost: Varies depending on shipping destination.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package.
5. Customs and Duties
For international orders, please note that customs fees, duties, and taxes may be applicable upon arrival in your country. These charges are the responsibility of the customer and are not included in the shipping cost.
6. Shipping Delays
While we strive to meet estimated delivery times, please understand that shipping delays may occur due to unforeseen circumstances such as weather conditions, customs clearance, or carrier-related issues. We appreciate your patience in such situations.
7. Incorrect Shipping Information
It is the responsibility of the customer to provide accurate shipping information. We are not responsible for items shipped to incorrect addresses provided by the customer. Please double-check your shipping information before completing your purchase.
8. Lost or Stolen Packages
We are not responsible for lost or stolen packages. If you believe your package is lost or stolen, please contact the shipping carrier directly to initiate an investigation.
9. Returns and Exchanges
Please refer to our Return Policy for information on returns and exchanges.
10. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at [insert contact email].
Thank you for choosing www.curvesandsway.com. We appreciate your business!